Refund & Cancellation Policy

Last updated: 25 July 2026

This policy applies to purchases from Tribe Padel & Wellness, operated by TRIBE PADEL WELLNESS PTY. LTD. ABN 366 7154 6660.

Court bookings

Unless different conditions are shown when booking:

• Cancel at least six hours before the scheduled start time to receive a refund or booking credit.
• Cancellations made less than six hours before the start time are not eligible for a refund or credit.
• No-shows are not eligible for a refund or credit.
• Late arrival does not extend a booking.

Bookings made through Playtomic or another third-party platform must generally be cancelled through that platform and may also be subject to its processing arrangements.

Programs, coaching and events

Cancellation conditions specific to an event, program, coaching session or competition will be displayed when booking. Where no different conditions are displayed, the six-hour court-booking cancellation period applies.

Participant substitutions or transfers may be permitted at Tribe’s discretion.

Memberships

Membership cancellation requests can be submitted through the relevant membership platform or by emailing melbourne@tribe.club.

Where a minimum commitment period applies, cancellation ordinarily takes effect at the end of that period. Once the minimum commitment has been completed, cancellation takes effect at the end of the current paid billing period if requested before the next scheduled payment.

Membership payments are not refundable solely because of change of mind, non-attendance or failure to use available benefits. This does not affect rights available under the Australian Consumer Law.

Pre-opening memberships

Complimentary testing or preview access does not count as the commencement of a paid membership unless expressly stated.

If the venue opening date changes, Tribe will communicate updated commencement arrangements. If Tribe cannot provide the purchased membership within a reasonable time, affected customers may request an appropriate remedy, including cancellation and a refund for services not supplied.

Cancellations by Tribe

If Tribe cancels a paid booking, session or event and cannot provide a reasonable alternative, customers will be offered a transfer, credit or refund for the affected service.

Retail purchases

We do not ordinarily provide refunds for change of mind.

If a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee, the customer may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer right or guarantee that cannot lawfully be excluded.

Requesting a refund

Email melbourne@tribe.club and include:

• your name;
• your contact details;
• the booking, order or transaction reference;
• the reason for the request; and
• any relevant supporting information.

Approved refunds will ordinarily be returned to the original payment method. Bank and payment-provider processing times may vary.

Contact details

Tribe Padel & Wellness
Operated by: TRIBE PADEL WELLNESS PTY LTD
ABN: 366 7154 6660
Address: 467 Old Byron Bay Road, Newrybar NSW 2479
Email: melbourne@tribe.club
Telephone: 0452 222 320