Privacy Policy

Last updated: 25 July 2026

1. About this policy

Tribe Padel & Wellness is operated by TRIBE PADEL WELLNESS PTY. LTD. ABN 366 7154 6660 (“Tribe”, “we”, “us” or “our”).

We respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

• visit our website;
• contact or interact with us;
• create an account;
• purchase a membership, product or service;
• book a court, program, event or facility;
• visit or participate in activities at a Tribe venue; or
• use a third-party platform through which Tribe services are provided.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal information we collect

Depending on how you interact with Tribe, we may collect:

• your name, date of birth and contact details;
• account and membership information;
• booking, attendance and transaction history;
• payment and billing information;
• emergency contact details;
• information about guests included in a booking;
• competition, coaching and player-level information;
• feedback, enquiries and correspondence;
• marketing and communication preferences;
• photographs, video or CCTV footage;
• website usage information, device information, IP address and cookie data; and
• any other information you choose to provide.

Where reasonably necessary, we may also collect health or injury information relevant to safely providing sporting, coaching, wellness or recovery services. We will only collect sensitive information with consent or where otherwise permitted by law.

For junior participants, we may collect information from or about the participant’s parent or legal guardian.

3. How we collect information

We may collect personal information:

• directly from you when you register, book, purchase, attend, complete a form or contact us;
• from a parent, guardian, booking organiser or team representative;
• through our website, email, telephone, social media or in-person interactions;
• through booking, membership, payment and customer-management platforms, including Playtomic and Square;
• from coaches, contractors and event partners involved in delivering Tribe services;
• through CCTV and photography or video taken at our venues and events; and
• through cookies and similar website technologies.

If you provide personal information about another person, you must have their permission to provide it and, where appropriate, make them aware of this policy.

4. Why we collect and use information

We may use personal information to:

• provide memberships, bookings, coaching, programs, events and venue services;
• create and administer customer accounts;
• process payments, credits, refunds and transactions;
• communicate about bookings, memberships, venue operations and service updates;
• identify an appropriate playing or coaching level;
• administer competitions, teams and events;
• manage participant safety, incidents and emergencies;
• respond to enquiries, feedback and complaints;
• improve our facilities, programs, website and customer experience;
• prevent fraud, misuse and security incidents;
• send news, offers and marketing where permitted;
• meet our legal, insurance, accounting and regulatory obligations; and
• protect the rights, property and safety of Tribe, our customers and others.

You may unsubscribe from marketing emails using the link provided in those emails or by contacting us. We may still send essential transactional or service-related communications.

5. Payment information

Payments may be processed by third-party payment providers such as Square or through booking platforms such as Playtomic.

Tribe does not generally receive or retain complete payment-card details when a third-party provider processes a transaction. Those providers handle payment information under their own terms and privacy policies.

6. Disclosure of information

We may disclose relevant personal information to:

• payment, membership and booking providers;
• website, hosting, email, communications and technology providers;
• coaches, contractors and service providers working with Tribe;
• competition, event and program partners;
• professional advisers, insurers, accountants and auditors;
• government, law-enforcement or regulatory bodies where required or authorised by law; and
• another organisation in connection with a proposed or completed sale, restructure or transfer of all or part of our business.

We do not sell personal information to third parties.

7. Overseas disclosure

Some technology, payment, booking, cloud-storage or communications providers may store or process information outside Australia. The countries involved can vary according to the provider’s systems and operations.

Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. Customers should also review the privacy policies of third-party platforms they use.

8. Cookies and website analytics

Our website may use cookies and similar technologies to:

• enable website functionality;
• remember preferences;
• understand how visitors use the website;
• measure marketing performance; and
• improve our content and services.

You may be able to disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

9. Security and retention

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet-based service is completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable legal requirements.

We retain personal information for as long as reasonably necessary to provide our services, manage our business and meet legal, accounting and insurance obligations. Information that is no longer required will be securely destroyed or de-identified where appropriate.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below. We may need to verify your identity before responding. In some circumstances permitted by law, access may be refused, in which case we will explain the reason where required.

11. Privacy complaints

If you believe we have mishandled your personal information, please contact us with details of your concern.

We will acknowledge and investigate the complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy when our operations, technology or legal obligations change. The current version will be published on our website with its effective date.

13. Contact us

Tribe Padel & Wellness
Operated by: TRIBE PADEL WELLNESS PTY LTD
ABN: 366 7154 6660
Address: 467 Old Byron Bay Road, Newrybar NSW 2479
Email: melbourne@tribe.club
Telephone: 0452 222 320